• Introduction
The purpose of this policy is to explain how BroadbandUk collects, protects, and uses personal data. BroadbandUk is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully in accordance with the UK Data Protection Act 1998.
• What Types Of Personal Data Does BroadbandUk Collect?
BroadbandUk needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. BroadbandUk also has access to personal data that is generated over the BroadbandUk network including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances BroadbandUk may also collect financial information about BroadbandUk customers and end users from third parties to enable BroadbandUk to assess its risks in granting credit terms and contact information about organisations Broadbanduk considers may be interested in BroadbandUk products and services.
• How Does BroadbandUk Obtain Personal Data?
BroadbandUk obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the BroadbandUk web site); from third party list brokers; from resellers who pass on personal data to BroadbandUk about end users; and directly from the BroadbandUk network.
• How Does BroadbandUk Use The Personal Data That It Holds?
o Providing and Improving the BroadbandUk Service
Most of BroadbandUk use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition, BroadbandUk may also use personal data to improve on the level and type of service BroadbandUk offers to its customers. As part of this interest in improving the service provided BroadbandUk may process personal data for the purposes of sales analysis and customer usage statistics.
• Direct Marketing
o Broadbanduk may from time to time inform its customers, end users and potential customers about BroadbandUk and BroadbandUk affiliate products and services and other information BroadbandUk feels may be of interest. Customers and other recipients of information from BroadbandUk may indicate at the time they first place an order with BroadbandUk whether or not they wish to receive such information or at any later time by simply contacting BroadbandUk.
• To Whom Does BroadbandUk Disclose Personal Data?
Broadbanduk will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing. As a general rule, BroadbandUk does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where BroadbandUk is under an obligation by law to disclose personal data, or where BroadbandUk has contracted with third parties to assist in providing services to BroadbandUk customers such as for delivery, installation and systems support services.
• How Does BroadbandUk Protect the Personal Data it Holds?BroadbandUk takes customer confidentiality and security very seriously. BroadbandUk has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within BroadbandUk. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective. BroadbandUk will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable BroadbandUk Acceptable Use Policy.
• Customers' Rights
European Economic Area legislation gives individuals whose personal data is held by BroadbandUk specific rights to access and rectify personal data held about them. These include the right to:
o obtain from BroadbandUk, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;
o request the deletion or rectification of personal data which is inaccurate;
o as explained in 'Direct Marketing' above to object to any unsolicited information sent by BroadbandUk regarding promotions or new products and services.
• Contact Details
If any individual wishes to contact BroadbandUk regarding the personal data held about them or has any other question about Broadbanduk data privacy procedures, they should send a letter to the directors of "Broadbanduk.
• Policy Updates
As part of BroadbandUk commitment to compliance with data privacy requirements, and to reflect changes in BroadbandUk operating procedures, BroadbandUk may update the terms of this policy from time to time, and will post the revised policy on this website.
PO Box 6227, Daventry
Northants NN11 3ZX
Tel 08454 502 253
Email info@broadbanduk.net